Remarkable Customer Service Does More Than Help a Customer

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Remarkable Customer Service Can Win Customers and Improve Your Company, Too

Remarkable Customer Service Can Win Customers and Improve Your Company, Too

I read this article by software developer and business owner Joel Spolsky. I found Joel’s approach refreshing, and also quite enlightening.

He says that every customer service call is a chance for improvement on two levels — fixing the customers problem on the short-term and fixing the source of the problem on the long-term, so it never happens again. And his tips for achieving that are excellent.

If you’ve ever wanted a fresh look at how you can reduce customer service costs in the long-term and really create happy customers, you’ve got to read this article at the Joel on Software blog.