Getting to the Heart of Customer Service

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Hit the Bullseye at the Heart of Customer Service - the Customer Is Always Right , Even When They Aren't

Hit the Bullseye at the Heart of Customer Service – the Customer Is Always Right , Even When They Aren’t

Sometimes I just run across an article that moves me to excel at customer service. And I want to share that with you today.

We’ve all been there — the customer who creates great stress in their desire to have their perceived wrongs be righted by the company you work for. You may feel your company is in the right, but anyone who has done customer service for a while knows that being right and satisfying the customer aren’t always the same thing.

That’s why I like this article. It brings home the point that underlies the best customer service you can ever provide. The customer isn’t always 100% right, but that doesn’t matter even one bit. You will always win in the long run if you always treat the customer as if they were right.

You avoid name-calling, frustrated customers blasting negativity about you all over the web, and unhappy customers who inevitably make more unhappy customers. You lose business. You end up with demoralized customer service staff. It’s just a real lose-lose setup.

There are lots of reasons to treat your customers with the utmost respect, no matter what the circumstances are.

Check out this article on customer service for a breath of fresh air to reinvigorate your customer service team.

Have you ever had a customer service challenge like this? What are your best tips for dealing with difficult customers?